Our Customer Care Commitment

We know you depend on us

As seasoned travelers ourselves, we've suffered through outdated guidebooks, misleading maps, websites listing places that closed years ago, touts, scams, and tourist traps, so we don't want you to have to do the same. We'll help you navigate this fascinating region and steer you clear of trouble. We live here, so we're always updating our Asian gay and lesbian resources with the latest information on local lifestyle and entertainment. We've been gratified by the kudos we've garnered from the likes of Time Magazine (Travel Watch column), Out Traveler, Passport Magazine, Wall Street Journal, BBC World Service, South China Morning Post, International Herald Tribune, Toronto Star, CNN and Yahoo!, recommending the quality of our services. That pushes us to work all the harder to make your holiday the best it can be.

As consumers who use the Internet for shopping just like you do, we insist on privacy and safe financial transactions. We offer a variety of alternatives for payment, but we recommend that you fax your Reservations directly. Online encryption is getting better all the time, but why not opt for worry-free security? We are proud and protective of our flawless record of online transactions since 1995.

We guard your privacy

Your personal details are your business and nobody else's. Confidential information is never shared with a third party. Our reputation depends upon the good stewardship of your trust.

We value your comments

You are the expert on your own level of satisfaction, so we listen closely to what you have to say. Your feedback is invaluable. We modify our services constantly, using customer experience as a gauge for improvement. At the end of the day, your smile is our reward.

We are here to help

We've been in your shoes ourselves and encountered most of the problems you might meet, both online and while traveling. Don't be afraid to ask a question, no matter how silly you think it may be, because we'll usually have a simple tip to get you going. Many commonly-asked questions are already answered on our FAQ Page. If yours is not answered, the simple form on that page will get our attention quickly.